- A revised discussion of past days topics
- CRM (Customer Relationship Management) Video by Siebel
- CRM Reduces Costs and increases profitability by solidifying customer royalty
- Siebel belongs to Oracle
- Siebel offers different sized applications, industry specific applications, employee, partner and customer applications and mobile solutions
- Needs for ERP were discussed some outcomes: you need more control, share of information, accounting easiness, one sustem is easier to manage, process innovation/automation, data integrity, same function is labored by lower number of people/efficiency
- Analyisis For ERP implementation was another topic, SWOT, GAP, Elevator Speech was introduced
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