Sunday, June 22, 2008

Lessons Learned By 18.06.2008

- A revised discussion of past days topics

- CRM (Customer Relationship Management) Video by Siebel

- CRM Reduces Costs and increases profitability by solidifying customer royalty

- Siebel belongs to Oracle

- Siebel offers different sized applications, industry specific applications, employee, partner and customer applications and mobile solutions

- Needs for ERP were discussed some outcomes: you need more control, share of information, accounting easiness, one sustem is easier to manage, process innovation/automation, data integrity, same function is labored by lower number of people/efficiency

- Analyisis For ERP implementation was another topic, SWOT, GAP, Elevator Speech was introduced

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