Day 3 Lessons Learned

Elevation speech
Key performance indicator
short, brief
SWOT analysis
Before and future analysis and compare them,
ERP implementation alternatives
In house developed solutions
Best of breed Find best for each kinf of system and combine them if possible
Keep legacy system

Current State --------------------? Fıtıre State
Options

Figure out each of alternatives options. Then after choosing right solution then select the provider,
How do we select the provider,
-we can go and visit them
- we can have some presentations from different vendors, benefits and options can be explained by them
-That gives a basic overview of what a system will look like.
- ask a lot of questions or visit other companies who has an experience from that company,
SAP has user groups that can be questioned about other companies’ experiences.

Best of breed implementation
Advantage? you have bargaining power, functionality advantage
Disadvantage? upgrade difficulties, integration, different kinds of experience, cost disadvantages, integration point support can be difficult

How an ERP consultant can understand a company did not do his homework,
--lack of documentation
--must know business processes
--if they do not do that consultant must work extra hours to extract business processes
ERP system comes with its own practices somehow customizable,
-- first company must pass through the ERP systems’ best practices to get a taste of the system.
-- the way the erp system goes for the companies’ business processes.

We talked about physical infrastructure of an ERP system. Servers such as web, gateway, database, sybel.
We talked about Sybel software clients.

What would be reasons a salespeople would not use an ERP system
--Salespeople would not want to share their experience
--Salespeople use personel relations
--Depending on sales differnt things can be thought,so it is not easy to computerize the data
--It is not easy for a salespeople to enter data into a computer.


Organization Change Management
1- Organizational change management looks like soft but it is really the hard stuff.
2- The goal is to learn what can go wrong
3- Organizational cahnage is to change the functions of the organizational units.
4- The key part of change management is communication, to take commitments.
5- İs there a dedicated team for organizational chane.
We talked about WelchAllyn.
6- We talked about general structure of SAP implementation on WelchAllyn
7- There were differnt consultants , and everytime a different person came to team meetings. This was very disrupting.
8- There were to kinds of challange, technical stuff and people stuff
9- Five dimesnsions
a. Training
b. Role development
c. Super user developments
d. Communications
e. Business processes
10- Culture eats strategy for breakfast every day.
11- People do not want to learn purposes, just the stuff they will use
12- They think thet do not need any practice
13- Some other wants to learn the purposes.
14- Core team is trained to understand core functions, and they will be used to train other people at the company.
15- Training is a huge HR project in itself that goes with the big project hand in hand.
16- There is a huge process in documentation.
17- Arranging rooms, schedule, manage invitations is not easy.
18- After training practice sessions are arranged.
19- Tests, scoring...
20- Training is just training, real life situations are harder to manage.
After training, communication comes into picture
21- İnternal project level communication involves project team people communication
22- End user needs communication handling
23- İn order to take support from different departments, we need to communicate.
24- To prevent fear, insecurtiy, some type of chaos, we use communication, no need to be afraid, this gonna make good use, better process, we will have trainin sessions.
Securtiy/ Role Development
25- New responsibilities after SAP
26- New jobs evolve
27- New SAP transactions to do their jobs
28- When we think about authentication, we talk with roles.
29- We develop roles and security acess codes, than assign these to people
30- But there would be changes, when the system goes to live.
31- Super users and/or power users must be identified and trained.
32- 10% of end users, must be natural leaders
33- As super users leran over time, there will be fewer calls to HelpDesk
34- It is hard to prospect super user issues for the typical first weeks.
BUSİNESS PROCESS PROCEDURES
35- Strategy and tactics to capture, document and control business process procedures
36- What docs to control and store, where and how to control ans store
37- Web sites for easy access, to SAP On line Help.
38- BPP – Business Process Procedure – a document to define steps – how each transaction is used within SAP system as configures in your company.
39- These documentation is a concurrent process to implementation.