Tuesday, June 24, 2008

Day 3 Learnings (Serkan Kocak)

Instead of ERP
1- Keep Legacy & Improve
2- Best of Bread
a. Different Applications
3- ERP
4- In house development

There are two main states:
1- Current State
2- Future State
In-between these states there are options and ERP provider selection should be done there.
That means after choosing ERP the next stage is choosing providers.
- Providers come and do their presentations
- Analyses of competitor’s ERP providers
- every type of questions should be asked to the providers

Best of Bread as an alternative solution to ERP has some disadvantages:
May have cost disadvantage, needs different types of consultants, may have upgrade problems

Before implementation companies should complete their homework. Homework is to analyze their system enough to have right choices.

Some of the salesmen do not like ERP applications because they think that their know how; the information about customers are their most important properties. However, when all of the information of customers collected by an ERP system firms can fire a salesman without thinking any loss of customer information, which is very useful for firms. Also taking commissions makes salesman do not want to share their information.

Organization Change Management OCM

An ERP system change the way of doing jobs so this change should be managed as wall as ERP implementation process. The culture of the firm is very important; it can be very easy to change the organization in some companies where it had caused someone to be fired.

Welch Allyn, which is a family business, is a good example for us to see how OCM is done.
There are 2300 employees where 600 are trained and they had implemented SAP at 2004. They are using HR, SD/CS, MM/PP, FI/CO, PLM, and BW Modules.
The organization change management is divided into 5 parts.

Training: Core team training
Management Seminar
End User training
Training needs analysis (how many people to train)
Develop course content
Deliver training courses
After training-practice before go live. (Examinations to see users are ready or not)

Communication: ERP cause fair and insecurity in between company so that before the implementation process starts and also during the implementation the employees should be informed. First to get buy in for all levels in organization.

Security/Role Development: There is a common data base and it is used by everyone so that some limitation should be given to the user. To do that the roles of each employee should be defined and relevant access should be given.

Super User Development: They are chosen to ask some questions about new system because they are given a response to help employees in their department. They are chosen because they are better than others in terms of new system. And they are given more training then others. It is not a easy job; they need to search a lot to answer questions.

Business Process Procedures: The documentation process of business should be managed; document specification.

All of these parts should be managed very well to have an efficient organizational change.

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