BilkentMBA2010, Lessons learned, week 3, Nurcan Bozkaya

The Organizational change management has five initiatives. The OCM is consisted of both the hard (Blueprinting, configuring, client strategy, transports, testing, code changes, more transports, more testing, etc.)and soft stuff (Training, communications, security authorization, super user organization, business process procedures).

Here are the initiatives of the OCM;

· Business Process Procedures: is the documentation process of business. How each transaction is going to used in ERP system? Each documentation processes should be done properly and data should be stored also it should also be easily reachable.

· Communications: Communication is one of the most important part of the OCM. A good communication plan should involve these topics;

§ What is the content/ message?

§ Who is the audience?

§ How do we tell them?

§ What is frequency of the communication?

§ Who will deliver?

§ Where will it come from?

§ When are delivery dates?

· Training: training involves the core team training, management seminar, and end user trainings. The most of the budget which allocated to training is used for end user trainings. The core team training and management seminar tools are being done before the end user training. Also the end user training involves some analysis, their course contents must be developed well, after they deliver the training courses they should have done practices before they go live. Training has also several elements as follows;

· Core team training

· Management “seminar”

· End user training:

o Training needs analysis

o Develop course contents

o Deliver training courses

o After training - practice before go live

· Super User Development: For super user development firstly we should determine the objectives of the super users, and then identify the criteria. Super users has to good communication skills and they should be volunteer. %10 of the end users must be identified as super users. Super users are the links between the core team managers and end users so they know how and where they can get help.

· Security/ Role Development: The role developers role is to determine who will authorized to access the data and how many data that they can access according to the needs of implementation.

Risk Assessment is one of the most necessary element in a project. According to the results of the risk assessment we are going to give colors about how the risk of the project is high and take the precautions to lower the risk or leave off the project.

Risk assessment involves these steps;

1. What is the risk?

2. What is the impact of the?When it happens, what would be the damage?

3. What is the probability of the risk?

4. What is the risk index?

5. Create a mitigation plan

Resistance to change & Culture:

To overcome to change resistance it is very important to give information to the employees about the benefits of the new system. With this way they will be willing to do change management and they will be the part of the change management. Additionally company culture must also be take into the consideration while doing change management in the company. Because of the culture the viewpoints of the organization changes. Company’s culture is formed by the values, behaviors, beliefs and norms (norm means the unspoken rule of the culture) that permeate the group, for example entrepreneurial vs. bureaucratic. And it influences the companies approach and the way that they solve the problem. Also by the customers behaviours affects to companies culture.

Additionally communication is one of the other important way to deal with resistance to change in the organization. With good communication skills people can be convinced about the benefits of the new system and it is also important for understanding the employees needs and satisfy their demands.