Sunday, July 25, 2010

BilkentMBA2010, Lessons Learned, Week 3, Derya Kaya

Organizational Change Management (OCM)
Organizational Change Management (OCM) refers to series of initiatives to prepare your organization and the individuals for changes.
Individuals' behaviours in the organization are Soft Stuff but always end up as "Hard Stuff"

How to overcome resistance?

  • Show people how they can benefit from it?
  • Involve the people ("The intention is to empower organizations and individuals [to take] responsibility for their own future". Hemamalini Suresh, Ittoolbox)
  • Understand their needs and meet them through the new system
OCM- Five Initiatives

Includes the training of all levels in the organization. These are core team trainings, management seminars and end user trainings. Core team training is about the overview of the functionality. Management seminar is about the overview of the system. End user training is about the business processes and the steps of the transactions. Department managers (Functional managers) could be trainers for the end users. Because they can answer to functional questions too. Before this they should receive the training named 'training of the trainer'.
Communication that we need for each level. We need to decide this and make a communication plan. Communication is very important to involve the people in the organization.
Security/Role Development:
For the groups of users in each functional area, we need to identify each transaction for each role. It is necessary to consider "what they do now" and "what they will do". And security authorization levels for each user role must be constructed.
Super User Development:
Super User Organization should be develop and be trained as Super Users. Super User training includes each of the transactions, how to get from one screen to other, and a list of business procedures
. For each training, we should have some strategic points like: 'Why are we doing this?', Why is it good? ...
Business Process Procedures:
It is about How to document, control the business processes. We should document the business procedures as part of implementation and provide them as part of end user training. After documentation we need to create an easy access for end users. For instance, this could be by intranet.

Risk Assessment:
Risk assessment is important method to seek the risks and to take preventive actions through the implementation. It is consist of five steps:
1. Identify the risk
2. Identify the impact of the risk
3. Identify the probability of the risk
4. Calculate the risk index (impact*probability)
5. Create a mitigation plan (reduce/eliminate the risk)

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